Westcolt Surveyors offer a full Building Surveying and Property Valuation service, covering all London postcodes.

Privacy Policy

Westcolt Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with obligations and your rights under the law. 

1. Information About us 

Westcolt Limited 

Limited Company 

Registered in England under company number 11119132 

Registered address: 364 Harrow Road, Maida Vale, London, W9 2HU 

Data Protection Officer: Qal Ali 

Email address: info@westcolt.com 

Telephone number: 0207 289 7287 

Postal address: 364 Harrow Road, Maida Vale, London, W9 2HU 

2. What Does This Notice Cover? 

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 

3. What Is Personal Data? 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. 

The personal data that we use is set out in Part 5, below. 

4. What Are My Rights? 

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold: 

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. 

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this. 

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more. 

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more. 

e) The right to restrict (i.e. prevent) the processing of your personal data. 

f) The right to object to us using your personal data for a particular purpose or  purposes. 

g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time. 

h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. 

i) Rights relating to automated decision-making and profiling. we do not use your personal data in this way. 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. 

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11. 

5. What Personal Data Do You Collect and How? 

Depending upon your use of Our Site or Services, we may collect and hold some or all the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children, data relating to criminal convictions or offences 

Data Collected How We Collect the Data 

Identity Information including name, contact details, bank account details or any information about your needs or circumstances which would allow us to identify you. 

  • Through our website or the website of our affiliates 
  • From meetings with staff or business contacts, such as exchanging business cards or collecting information at conferences or business events 
  • That you provide us in connection with the services we provide, for example in connection with tenancy or a lease agreement 
  • When Westcolt acts as an agent and advisor to its client as a managing agent and controls records to comply with legal requirement under the lease and codes of practice to perform day to day management duties. 
  • That we use to validate your identity, such as your passport or proof of residency document. 

Contact information including phone number, email address and postal address. 

  • Through our website or the website of our affiliates 
  • From meetings with staff or business contacts, such as exchanging business cards or collecting information at conferences or business events. 

Business information including, business name, job title, profession 

  • Through our website or the website of our affiliates 
  • From meetings with staff or business contacts, such as exchanging business cards or collecting information at conferences or business events 
  • That you provide us in connection with the services we provide, for example in connection with tenancy or a lease agreement 

Payment information including card details, bank account numbers 

That you provide us in connection with making payment for the services we provide. 

CCTV Footage that is recorded on a DVR and stored at site 

that we manage safely and securely 

7. How Long Will You Keep My Personal Data? 

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

6. How Long Will You Keep My Personal Data

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data or store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We many need to disclose data with tradesman or contractors who need it to carry out their duties under the service charge management duties i.e. to carry out urgent repairs or other service provides depending on whether it is urgent, accountants to provide end of year accounts, solicitors to take legal action for breach of covenant etc

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection,

including to make a subject access request, please use the following details [(for the attention of Qal Ali ]:

Email address: info@westcolt.com

Telephone number:0207 287 7287.

Postal Address: 364 Harrow Road, Maida Vale, London, W9 2HU

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available email notice, postal notice or website notice. This Privacy Notice was last updated on 15/10/2019

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